Last updated: January 1, 2024
At Dragpodev, we strive to provide exceptional digital marketing services. Due to the nature of our services, which involve time, expertise, and resources that cannot be returned, most fees are non-refundable. However, we understand that circumstances may arise where a refund is warranted.
Setup fees are refundable within 7 days of service commencement if no work has been performed. Once we begin working on your project, setup fees become non-refundable as they cover the initial research, strategy development, and account setup.
Monthly service fees are generally non-refundable as they cover ongoing work, content creation, and campaign management. However, if you cancel your service within the first 14 days and are not satisfied with the work performed, we may offer a partial refund at our discretion.
Any advertising spend or paid media costs are non-refundable as these funds are paid directly to advertising platforms (Google, Facebook, etc.). These costs are separate from our service fees and cannot be refunded by Dragpodev.
We may consider refunds in exceptional circumstances, such as:
To request a refund, please contact us at [email protected] with your refund request. Include your account details, reason for the refund request, and any supporting documentation. We will review your request within 5 business days and respond with our decision.
If a refund is approved, we will process it within 10 business days. Refunds will be issued to the original payment method used for the transaction. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.
In some cases, we may offer partial refunds based on the work completed and resources used. This will be calculated based on the percentage of work completed and the time remaining in your billing cycle.
If you disagree with our refund decision, you may escalate the matter through our dispute resolution process as outlined in our Terms of Service. We are committed to resolving all disputes fairly and promptly.
For refund requests or questions about this policy, please contact us at:
Dragpodev Digital Marketing Agency
C. Oceano Artico 3 PBJ D3
29680, Estepona, Malaga, Spain
Phone: +34 603 631 128
Email: [email protected]